Terms of service
Last updated: September 15, 2026
OVERVIEW
Welcome to Veelzo. The terms “we,” “us,” and “our” refer to Veelzo. Veelzo operates this store and website, including related information, content, features, tools, products, and services provided through our website (the “Services”). Veelzo is powered by Shopify, which enables us to provide our online shopping services.
These Terms of Service, together with any policies referenced herein, describe the terms and conditions that apply when you access or use our Services.
Please read these Terms of Service carefully. They include important information regarding your rights and responsibilities, product purchases, returns, disclaimers, and limitations of liability.
By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or province of residence.
To use certain features of our Services, including placing an order or creating an account, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information.
You agree that the information you provide is accurate, current, and complete.
If you create an account, you are responsible for maintaining the security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate information about products available through our online store.
Product images are provided for informational and shopping purposes. Colors and product appearance may vary depending on your device, display settings, lighting, and other technical factors.
Product descriptions, specifications, materials, colors, sizes, availability, and other product information may vary by item and may be updated from time to time.
Customers should carefully review the individual product page, including available sizes, colors, specifications, and other applicable information, before placing an order.
We reserve the right to discontinue products or limit quantities available for purchase where permitted by applicable law.
SECTION 3 - ORDERS
When you place an order through our website, you are submitting a request to purchase the products selected by you.
Veelzo reserves the right to accept, decline, cancel, or limit an order where permitted by applicable law.
An order is not considered accepted until payment has been successfully authorized or completed and Veelzo has provided an order confirmation.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has entered processing or has been shipped.
If we cancel, decline, or make a significant change to an order, we may attempt to notify you using the email address, phone number, or other contact information provided with the order.
All purchases are subject to our applicable Return & Refund Policy.
SECTION 4 - PRICES AND BILLING
Product prices, discounts, promotions, and offers may change from time to time.
The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.
Applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.
You agree to provide accurate and current billing, payment, and account information for purchases made through our store.
You represent that you are authorized to use the payment method provided for your purchase and agree to pay the applicable charges displayed during checkout.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process orders within the processing timeframe stated on our website.
Our standard shipping timeframe is generally 7–12 business days, unless a different timeframe is stated on the applicable product page or during checkout.
Free shipping is offered on eligible orders as stated on our website.
Shipping and delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, transportation conditions, operational circumstances, or other events outside our reasonable control.
Veelzo is not responsible for delivery delays caused by circumstances beyond our reasonable control.
If you experience a shipping or delivery issue, please contact us at help@veelzo.com and include your order number.
For additional information, please review our Shipping Policy.
SECTION 6 - RETURNS AND REFUNDS
Our returns and refunds are handled according to our Return & Refund Policy.
Eligible products may generally be returned within 30 days of delivery, subject to the conditions and requirements stated in our Return & Refund Policy.
Customers should review the applicable policy before initiating a return.
For questions regarding returns, refunds, exchanges, damaged products, or incorrect orders, please contact our customer support team.
SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including text, graphics, images, logos, website design, page layouts, content, and other materials created or provided by Veelzo, its licensors, or applicable third parties, may be protected by applicable intellectual property laws.
You may access and use our Services for personal and lawful purposes.
Except where permitted by law or expressly authorized by Veelzo, you may not reproduce, distribute, modify, publicly display, republish, transmit, or otherwise exploit our proprietary website materials.
Third-party product names, trademarks, logos, and brand names remain the property of their respective owners.
SECTION 8 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, or services as part of our Services.
These tools may be provided by third parties that Veelzo does not control.
Third-party tools may be subject to their own terms and policies. Your use of such tools is at your own discretion.
To the extent permitted by applicable law, Veelzo is not responsible for the availability, accuracy, performance, or operation of third-party tools.
SECTION 9 - THIRD-PARTY LINKS
Our Services may contain links to websites, services, or platforms operated by third parties.
Veelzo does not control and is not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites.
If you choose to access a third-party website through a link on our Services, you do so at your own discretion and should review that website's applicable policies and terms.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Veelzo uses Shopify to operate and provide our online store and related Services.
Purchases made through our website are transactions between you and Veelzo.
Shopify provides the technology platform that enables us to operate our online store but is not responsible for the products sold directly by Veelzo or for the terms of transactions between Veelzo and its customers, except where otherwise required by applicable law.
SECTION 11 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, and disclose personal information when you access our Services, communicate with us, or purchase products through our website.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 12 - CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, ideas, or other content to Veelzo, you represent that you have the right to submit that content and that it does not violate the rights of any third party or applicable law.
By submitting content, you grant Veelzo a non-exclusive, royalty-free right to use, reproduce, display, modify, and distribute that content in connection with our business and Services, subject to applicable law.
We may remove content that we reasonably believe is unlawful, fraudulent, misleading, abusive, offensive, or otherwise violates these Terms.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping information, product availability, or other details.
We reserve the right to correct errors, update information, or make changes to our Services at any time.
Where permitted by applicable law, we may cancel or modify an order if the order was placed based on materially inaccurate information.
If a material change affects an existing order, we may take reasonable steps to notify the customer.
SECTION 14 - PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services:
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For any unlawful or malicious purpose.
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To violate applicable laws or regulations.
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To infringe the intellectual property or other rights of Veelzo or others.
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To harass, abuse, threaten, defame, or harm another person.
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To submit false, fraudulent, or misleading information.
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To impersonate another person or business.
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To transmit viruses, malware, or other harmful code.
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To send spam, phishing messages, or unauthorized solicitations.
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To collect or track another person's personal information without authorization.
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To scrape, crawl, copy, reproduce, or exploit our Services without authorization.
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To interfere with or circumvent security features of our Services.
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To engage in conduct that restricts or interferes with another person's use of the Services.
We reserve the right to restrict, suspend, or terminate access to our Services where permitted by applicable law if these Terms are violated.
SECTION 15 - TERMINATION
We may restrict, suspend, or terminate your access to the Services, or any part of them, where permitted by applicable law.
You remain responsible for any amounts owed to Veelzo up to the effective date of termination.
Any provisions that by their nature should survive termination, including intellectual property, feedback, disclaimers, limitations of liability, indemnification, privacy, and applicable governing-law provisions, will remain in effect.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information provided through our Services is made available for general informational and shopping purposes.
To the maximum extent permitted by applicable law, Veelzo does not guarantee that our Services will always be uninterrupted, error-free, secure, or completely accurate.
Product information should be reviewed carefully before purchase, including product descriptions, sizes, materials, colors, specifications, and other applicable details.
Nothing in these Terms excludes or limits any consumer rights or protections that cannot legally be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Veelzo and its affiliates, partners, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or purchase of products through the Services.
This limitation does not apply where liability cannot legally be excluded or limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Veelzo, its affiliates, partners, officers, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:
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Your violation of these Terms.
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Your violation of applicable law or the rights of a third party.
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Your misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with the policies referenced herein, constitute the agreement between you and Veelzo regarding your use of the Services, except where otherwise required by law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent, except where permitted by law.
Veelzo may assign or transfer these Terms and its rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by the applicable laws of the jurisdiction where Veelzo is headquartered, without regard to conflict-of-law principles, except where applicable law provides otherwise.
Any disputes will be handled by a court having appropriate jurisdiction over the applicable matter, subject to any rights you may have under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, modify, or replace these Terms by posting the revised version on our website.
When appropriate, we will update the “Last updated” date when material changes are made.
Your continued use of or access to the Services after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us using the contact information below.
Veelzo
Phone: (718) 418-0809
Email: help@veelzo.com
Address:
1171 Simpson St
Bronx, New York 10459
United States
Website: veelzo.com