Frequently Asked Questions

Got a question? We are here to answer!

All Order & Shipping

How long will it take to receive my order?

Orders are generally processed within 1–3 business days. Standard shipping within the United States is estimated at 5–8 business days after dispatch.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided with your order.

You can use the tracking number to check your shipment through the applicable carrier's tracking system.

Do you ship internationally?

Currently, Veelzo ships within the United States.

I never got my order. What should I do?

If you have not received your order within the expected delivery timeframe, please contact us at help@veelzo.com with your order number and tracking information.

We will review the shipment status and assist you.

How much is shipping?

We offer free shipping on all orders within the United States.

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Exchange & Return

What is your return policy?

Veelzo offers a 30-day return policy. You have 30 days after receiving your item to request a return.

Returned items must be in the same condition in which they were received, unworn or unused, with tags and original packaging where applicable. Proof of purchase is also required.

Can I exchange an item?

We do not process direct exchanges as part of our standard return process.

The fastest way to receive a different item is to return the original item according to our Return and Refund Policy and place a separate order for the desired item, subject to availability.

What is your return window?

Our return window is 30 days after delivery.

You must contact us within this period to request a return.

What is your return method?

To request a return, contact help@veelzo.com with your order information.

If your return is approved, we will provide the applicable return instructions and return shipping information.

Please do not send an item back without first contacting us and receiving return instructions.

What is your return method for defective products?

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide your order number and details about the issue. We may request photographs or other information to evaluate the problem and determine the appropriate resolution.

What is your restocking fee?

We do not currently charge a restocking fee for eligible returns.

Any applicable return conditions are described in our Return and Refund Policy.

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Payment and Security

What method of payment is accepted?

Available payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• PayPal

• Google Pay

• Apple Pay

Available payment options may vary depending on your location, device, and checkout configuration.

Is it secure to make a payment?

Yes. Veelzo uses Shopify's secure checkout infrastructure and applicable payment providers to process payments.

We do not ask customers to send credit card information or other sensitive payment details by email.

Your payment information is processed through secure payment systems and may be handled by Shopify and applicable payment providers according to their respective privacy and security practices.

If you have any questions about payment security, please contact us at:

Email: help@veelzo.com
Phone: (718) 418-0809