Shipping Policy

Last updated: August 15, 2026

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and that your payment has been authorized or processed.

After receiving your order, we confirm product availability and begin preparing the order for shipment.

Once your order has been submitted for shipment, you will receive order status and shipping information. A tracking number will be provided by email once your order has been shipped.

Our Shipping Commitment

At Veelzo, our goal is to provide convenient shipping options for customers across the United States.

We aim to process orders efficiently and provide customers with clear order and shipping information throughout the fulfillment process.

Shipping Charges

We offer free shipping within the United States for all products, with no minimum purchase requirement.

Any applicable shipping charges, if introduced for specific circumstances or destinations, will be displayed before you complete your purchase.

Order Acceptance and Pricing

Please note that there may be circumstances where an order cannot be processed for various reasons.

Veelzo reserves the right to refuse or cancel an order where permitted by applicable law. You may be asked to provide additional verification or information, including your phone number, billing information, or shipping address, before an order is accepted or processed.

To help prevent unauthorized or fraudulent payment activity, we may verify payment and order information before processing an order.

If we identify a potential payment or fraud risk, we may cancel the applicable order and notify you using the contact information provided with the order.

We make reasonable efforts to provide accurate pricing information on our website. However, errors may occasionally occur, including situations where a product price is displayed incorrectly.

If a product is listed at an incorrect price, we may, where permitted by applicable law, contact you for instructions or cancel the order and notify you of the cancellation.

We reserve the right to refuse or cancel an order affected by a pricing or product information error, whether or not the order has been confirmed or payment has been processed.

Order Processing

Every effort is made to begin processing your order as soon as possible.

Orders are processed after they are placed and payment has been successfully authorized or completed.

Handling, Transit, and Order Cut-Off Time for the United States

Handling Time: 1-3 business day, Monday through Friday

Transit Time: 5–7 business days, Monday through Friday

Order Cut-Off Time: 5:00 PM Eastern Time (ET), Monday through Friday

Orders placed before the applicable 5:00 PM ET cut-off time are generally processed within the stated handling period.

The estimated delivery time is 6–10 business days.

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen events.

What Happens After I Place an Order?

You will receive a confirmation email after your order is placed. The email will contain your order number and order details.

Please check your spam or junk folder if you do not see the confirmation email in your inbox.

If you do not receive an order confirmation email, please contact us at help@veelzo.com with the subject line "Order Confirmation Not Received" and include any information that may help us locate your order.

Product Availability

Orders are processed based on product availability.

If an item becomes unavailable or an unexpected issue affects fulfillment, we may contact you using the information provided with your order.

If we are unable to fulfill an order, we will notify you and, where applicable, process a refund for the affected order or item.

Which Carriers Do You Ship With?

We may use established shipping carriers for delivery within the United States.

The carrier used for a particular order may vary depending on the destination, package, product, and available shipping service.

When tracking information is available, it will be provided to you by email after your order has shipped.

For certain deliveries, the carrier may require a signature upon delivery.

How Do I Check the Status of My Order?

Once your order has shipped, we will provide tracking information by email when available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment through the applicable carrier.

If you have not received tracking information within the expected processing period, please contact us at help@veelzo.com with your order number and we will assist you.

Delivery Delays

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery may take longer than the estimated timeframe due to circumstances outside Veelzo's control, including:

• Shipping carrier delays

• Severe weather

• Holidays

• Transportation disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

If your shipment appears to be delayed, please contact us and provide your order number and tracking information.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping information is incorrect after placing an order, contact us as soon as possible at help@veelzo.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Contact Us

If you have questions about shipping, order processing, delivery, or tracking, please contact us:

Phone number: (718) 418-0809

Email: help@veelzo.com

Address:
Veelzo
1171 Simpson St
Bronx, New York 10459
United States