Shipping Policy

Last updated: September 15, 2026

At Veelzo, our goal is to provide a convenient and straightforward shipping experience for customers across the United States. We work to process orders efficiently and provide shipping and tracking information throughout the fulfillment process.

Order Confirmation

After you place an order, you will receive an order confirmation email containing your order number and purchase details.

This confirmation indicates that we have received your order and that your order is being processed according to our applicable order procedures.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

If you do not receive your order confirmation email, please check your spam or junk folder. If you still cannot locate it, contact our customer support team.

Shipping Charges

We offer free standard shipping within the United States for all products.

There is no minimum purchase requirement for our standard free shipping unless otherwise stated on the applicable product page or during checkout.

If any shipping charge applies to a particular order, it will be displayed before you complete your purchase.

Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.

Processing time refers to the time required to prepare an order for shipment. It does not include the transit time after the package has been handed to the shipping carrier.

During periods of high order volume, holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control, processing may take longer.

Shipping and Delivery Time

Our current estimated shipping timeframe within the United States is:

Handling Time: 1–3 business days

Transit Time: 5–7 business days

Estimated Total Delivery Time: 6–10 business days

Business days generally refer to Monday through Friday, excluding applicable holidays.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET), Monday through Friday

Orders placed before the applicable cut-off time are generally processed within the stated handling timeframe.

Orders placed after the cut-off time may begin processing on the next business day.

What Happens After I Place an Order?

After placing your order, you will receive an order confirmation email containing your order number and purchase details.

Once your order has been processed and shipped, we will send a shipping confirmation email containing tracking information when available.

Please keep your order number for future reference if you need assistance with your order.

Product Availability

Orders are processed based on product availability.

If a product becomes unavailable or an unexpected issue affects fulfillment, we may contact you using the contact information provided with your order.

If we are unable to fulfill an order, we will notify you and, where applicable, issue a refund for the affected order or item.

Shipping Carriers

We may use established shipping carriers and delivery services for shipments within the United States.

The carrier used for a particular order may vary depending on factors such as the destination, package size, product, fulfillment requirements, and available shipping services.

Once your order has shipped, tracking information will be provided by email when available.

For certain deliveries, the applicable carrier may require a signature upon delivery.

How Do I Track My Order?

Once your order has shipped, we will provide tracking information by email when available.

You can use the tracking number provided in your shipping confirmation email to check the current status of your shipment through the applicable carrier.

If you have not received tracking information within the expected processing period, please contact us at help@veelzo.com with your order number, and we will assist you.

Shipping Delays

We work to process and ship orders within the timeframes described above. However, delivery dates cannot be guaranteed.

Delays may occur because of circumstances outside our reasonable control, including:

• Shipping carrier delays

• Severe weather

• Holidays

• Transportation disruptions

• High shipping volume

• Incorrect or incomplete shipping information

• Natural disasters

• Other unforeseen circumstances

If your shipment appears to be delayed, please contact our customer support team and provide your order number and tracking information when available.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice that your shipping information is incorrect after placing your order, please contact us as soon as possible at help@veelzo.com.

We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Veelzo is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or damaged during delivery, please contact us with your order number and available tracking information.

We will review the available information and assist with the applicable shipping or fulfillment issue.

If an item arrives damaged, please contact us promptly and provide photographs of the damaged product and shipping packaging when requested.

For damaged, defective, or incorrect products, please also review our Return & Refund Policy, including the applicable reporting timeframe.

Contact Us

If you have questions about shipping, order processing, delivery, or tracking, please contact us:

Veelzo

Phone: (718) 418-0809

Email: help@veelzo.com

Business Address:
1171 Simpson St
Bronx, New York 10459
United States

Website: veelzo.com