Privacy policy
Last updated: August 15, 2026
Veelzo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an online shopping experience (the "Services"). Veelzo is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details including your name, billing address, shipping address, phone number, and email address.
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Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.
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Account information including your username, password, preferences, and settings if you create an account.
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Transaction information including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
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Communications with us including information you provide when contacting customer support or otherwise communicating with us.
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Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage information including information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you create an account, use the Services, place an order, communicate with us, or otherwise provide information to us.
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Automatically through the Services including information collected from your device when you use our website or Services and through cookies and similar technologies.
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From our service providers when we engage third parties to provide technology, payment, analytics, fulfillment, shipping, customer support, or other services.
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From our partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and operate the Services, process payments, fulfill orders, remember your preferences, process purchases, returns, exchanges, or other transactions, arrange shipping, facilitate returns and exchanges, provide customer support, and improve your shopping experience.
We may also use information about your interactions with our Services to better understand customer preferences and improve our products, website, and Services.
Marketing and Advertising
Where permitted by applicable law and based on your communication preferences, we may use personal information for marketing and promotional purposes, including sending promotional communications or displaying advertisements for products or services on our Services or other websites.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing communications.
Security and Fraud Prevention
We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect our Services and users, and maintain the security of our website and business operations.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.
Communicating With You
We may use your personal information to provide customer support, respond to inquiries, communicate with you about your orders and account, and maintain our customer relationship.
Legal Reasons
We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from government authorities, investigate or participate in legal proceedings, enforce our Terms of Service and other policies, and protect our rights, customers, Services, and others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
Such circumstances may include:
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With Shopify, vendors, and service providers who perform services on our behalf, including payment processing, technology services, data analytics, customer support, fulfillment, and shipping.
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With business and marketing partners where necessary to provide marketing services, advertising, analytics, or other business functions.
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When you direct, request, or consent to a disclosure, such as when information is required to ship your order or when you use third-party integrations or services.
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With affiliates or within our corporate group, where applicable.
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In connection with a business transaction, such as a merger, acquisition, sale of assets, bankruptcy, or similar business event.
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For legal and security purposes, including complying with legal obligations, responding to lawful requests, enforcing our policies, or protecting the Services, our rights, customers, or others.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Shopify platform and related services.
Information you submit through our Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, as necessary to provide and improve the Services.
Shopify may also process information relating to your interactions with our store and other Shopify merchants in connection with certain Shopify features and services.
To learn more about how Shopify processes personal information, you can review the Shopify Consumer Privacy Policy:
Shopify Consumer Privacy Policy
Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's Privacy Portal:
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the Services, remember preferences, understand how visitors use our website, maintain security, analyze website performance, and support advertising and marketing activities where applicable.
Your browser or device may provide controls for managing cookies. Certain features of the Services may not function properly if cookies are disabled.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by Veelzo, you should review that website's privacy and security policies and other applicable terms.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.
Our inclusion of third-party links does not, by itself, imply endorsement of the content, products, services, or operators of those websites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact information provided below to request that the information be reviewed or deleted where applicable.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee perfect security.
Information transmitted through the internet may not always be completely secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide Services, process or fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, or protect our business and customers.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances or subject to applicable legal exceptions.
Right to Access or Know
You may have the right to request access to personal information that we maintain about you.
Right to Delete
You may have the right to request deletion of personal information that we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of personal information we maintain about you and request that it be transferred to another organization.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have rights to opt out of certain uses of personal information for targeted advertising or other activities defined as "sale" or "sharing" under applicable privacy laws.
Where applicable, privacy choices may be available through our website or through Shopify's privacy tools.
If your browser or device supports the Global Privacy Control (GPC) signal, we may recognize the signal where required by applicable law.
To learn more about Global Privacy Control, visit:
Managing Communication Preferences
We may send promotional emails or other marketing communications where permitted.
You can opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails.
Even if you opt out of promotional communications, we may continue to send non-promotional communications that are necessary to complete or manage your orders, accounts, or other transactions.
You may exercise applicable privacy rights by contacting us using the information provided below.
We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.
We will respond to privacy requests within the time required by applicable law.
Complaints
If you have a concern or complaint about how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may have the right to appeal a decision regarding your privacy request or submit a complaint to your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
Our service providers, including Shopify and other technology or payment providers, may operate in different countries.
Where required by applicable law, we will use recognized mechanisms for international data transfers and take appropriate measures designed to protect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational considerations.
When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.
Where required by applicable law, we may provide additional notice regarding material changes.
Contact
If you have questions about our privacy practices, this Privacy Policy, or would like to exercise applicable privacy rights, please contact us:
Veelzo
Phone: (718) 418-0809
Email: help@veelzo.com
Address:
1171 Simpson St
Bronx, New York 10459
United States