Privacy policy
Last updated: September 15, 2026
Veelzo operates this store and website, including the related information, content, features, tools, products, and services provided through our website (the "Services"). Veelzo is powered by Shopify, which enables us to provide our online shopping services.
This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have reviewed this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be associated with you or another individual.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of information:
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Contact Information including your name, billing address, shipping address, phone number, and email address.
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Payment Information including payment method, transaction details, payment confirmation, and other information necessary to process a payment. Payment card information may be processed by Shopify or the applicable payment provider.
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Account Information including your username, password, preferences, and settings if you create an account.
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Transaction Information including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.
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Communications including information you provide when contacting our customer support team or otherwise communicating with us.
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Device Information including information about your device, browser, network connection, IP address, and other technical identifiers.
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Usage Information including information about how you interact with, browse, and use our website and Services.
How We Collect Personal Information
We may collect personal information from several sources, including:
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Directly from you when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
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Automatically through our website when you browse or use our Services, including through cookies and similar technologies.
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From service providers that provide payment processing, technology, analytics, fulfillment, shipping, customer support, and other services on our behalf.
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From business partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with Veelzo, we may use personal information for the following purposes.
Providing and Improving Our Services
We may use personal information to:
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Process and fulfill orders.
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Process payments and transactions.
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Arrange shipping and delivery.
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Process returns, refunds, and exchanges.
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Provide customer support.
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Maintain customer accounts where applicable.
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Remember preferences.
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Improve our website, products, and Services.
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Understand how customers use our website.
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Provide and maintain a convenient shopping experience.
Marketing and Advertising
Where permitted by applicable law and consistent with your preferences, we may use personal information to send promotional communications or provide advertisements for products and services that may be relevant to you.
You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in the applicable communication.
Security and Fraud Prevention
We may use personal information to help maintain the security of our Services, process transactions securely, detect or prevent fraudulent or unauthorized activity, protect our customers and business, and investigate potentially harmful or illegal activity.
Communicating With You
We may use your information to:
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Respond to customer inquiries.
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Provide customer support.
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Send order confirmations and updates.
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Communicate regarding shipping, returns, refunds, or other transactions.
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Respond to account-related requests.
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Maintain our customer relationship.
Legal and Compliance Purposes
We may use personal information to comply with applicable laws and regulations, respond to lawful requests, enforce our Terms of Service and other policies, resolve disputes, and protect the rights, property, and safety of Veelzo, our customers, and others.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, process transactions, or comply with applicable law.
These parties may include:
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Shopify and service providers that assist with website operations, payment processing, analytics, fulfillment, shipping, customer support, technology, and other business functions.
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Marketing and advertising providers where permitted by applicable law and consistent with applicable privacy choices.
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Business partners or affiliates, where applicable.
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Third parties when you request or authorize a disclosure, such as when information is required to provide a requested service.
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Government, legal, or regulatory authorities when disclosure is required or permitted by law.
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Other parties involved in a business transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
Relationship With Shopify
Our Services are hosted on Shopify. Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and related services.
Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers that may operate in countries outside your country of residence.
For additional information about Shopify's privacy practices, please review Shopify's applicable privacy resources.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
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Operate and maintain our website.
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Remember preferences.
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Maintain security.
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Understand website usage.
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Analyze website performance.
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Support advertising and marketing activities where applicable.
Your browser or device may provide controls for managing cookies. Some features of our Services may not function properly if certain cookies are disabled.
Third-Party Websites and Links
Our website may contain links to websites, services, or platforms operated by third parties.
If you follow a link to a website that is not controlled or operated by Veelzo, we recommend reviewing that third party's privacy policy and applicable terms.
Veelzo is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.
Children's Data
Our Services are not intended for children under the age of majority applicable in their jurisdiction.
We do not knowingly collect personal information from children under the applicable age.
If you believe that a child has provided personal information to us, please contact us using the information below so that we can review the situation and take appropriate action where applicable.
Security and Retention
We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, processing transactions, fulfilling orders, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include:
Right to Access or Know
You may have the right to request access to certain personal information that we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information that we maintain about you.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out
Depending on where you reside, you may have rights concerning certain uses of personal information for targeted advertising or other activities that may be defined as "sale" or "sharing" under applicable privacy laws.
Where applicable, privacy choices may be available through our website or through tools provided by Shopify.
Managing Marketing Communications
You may opt out of promotional emails at any time by using the unsubscribe instructions included in our marketing communications.
Even if you opt out of promotional communications, we may continue to send non-promotional communications necessary to process or manage your orders, transactions, accounts, or customer-service requests.
To exercise applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.
Global Privacy Control
Depending on applicable law and the configuration of our website and privacy tools, we may recognize privacy preference signals such as the Global Privacy Control (GPC) signal where required.
Privacy Complaints
If you have a concern about how we handle your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to submit a complaint to the applicable privacy or data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed in countries other than the country where you live.
Our service providers, including Shopify and other technology, payment, analytics, fulfillment, and customer-support providers, may operate in different countries.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational considerations.
When changes are made, we will update the "Last updated" date at the beginning of this Privacy Policy and publish the revised version on our website.
Where required by applicable law, we may provide additional notice regarding material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your applicable privacy rights, please contact us:
Veelzo
Phone: (718) 418-0809
Email: help@veelzo.com
Business Address:
1171 Simpson St
Bronx, New York 10459
United States
Website: veelzo.com