Refund & Return Policy

At Veelzo, we want our customers to have a straightforward shopping experience. If you need to return an eligible item, you may request a return within 30 days of delivery, subject to the conditions described below.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in the same condition in which you received it.

• Be in its original packaging where applicable.

• Include any applicable tags, accessories, parts, or documentation.

• Be accompanied by your order number or other valid proof of purchase.

Certain products may have additional return conditions where specifically stated on the product page or required by applicable law.

How to Start a Return

To request a return, please contact our customer support team:

Email: help@veelzo.com

Please include your order number and a brief description of the reason for your return.

Please do not send an item back before receiving return instructions from our customer support team. Returns sent without prior authorization may not be accepted.

For eligible returns, Veelzo provides return shipping at no additional cost to the customer.

Return Address

After your return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return address.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the shipping packaging when applicable.

We will review the information provided and work with you to determine an appropriate resolution.

Exchanges

If you would like a different size, style, or product, the simplest option may be to return the original eligible item and place a new order after your return has been approved.

Any replacement order is subject to product availability.

Please contact our customer support team before returning the original item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method where possible.

Approved refunds are generally processed within 10 business days after the return has been approved.

After we process your refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times can vary depending on the financial institution or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at help@veelzo.com.

Return Eligibility

A return may not be accepted if the item:

• Has been used or worn.

• Is not in its original condition.

• Is missing applicable original packaging or included components.

• Has been damaged after delivery because of misuse, improper handling, or other customer-caused damage.

• Is returned without following our return authorization process.

• Is submitted after the applicable 30-day return period.

These limitations do not affect any rights you may have under applicable consumer protection laws.

Contact Us

If you have questions about returns, refunds, exchanges, or a damaged or incorrect order, please contact us:

Veelzo

Email: help@veelzo.com

Phone: (718) 418-0809

Business Address:

1171 Simpson St
Bronx, New York 10459
United States

Website: veelzo.com